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ITIL V4 Foundation

Course Overview

Our ITIL® Foundation Course covers all the fundamental knowledge to manage the IT infrastructure in the organisation and provides learners with a detailed understanding of different methods, framework, and principles of ITIL®. The delegates will gain knowledge about the ITIL® service value system, technical management practices, dimensions of service management, and concepts of service management. This ITIL® Foundation Course will help the them to support their organisation to increase the authenticity and security of information with IT infrastructure and increase customer and stakeholder’s confidence.

Course Objectives

By the end of the programme, participants will learn:

Who Should Attend?

The ITIL 4 Foundation Certification Course is designed for anyone working in IT looking for IT Service Management education and an understanding of how to provide business value. Also, anyone who is looking to upgrade their ITIL v3 certification and knowledge.

Pre-requisite

None

Pricing & Sponsorship

Date

24th - 26th Sep t 2024

Sponsorship

Partners-HRDF

The course is 100% claimable under HRDC

Course Outlines

Course Detail

Have Any Question?

If you need further information about this course, please contact:

Dr. Esther Suria Kala

Dr. Esther Suria Kala, a distinguished Malaysian professional, boasts a comprehensive and multifaceted proficiency spanning various domains. Her unwavering dedication to continuous learning is exemplified by her ongoing pursuit of a second PHD in Computer Science initiated in 2021.

With an impressive academic background, Dr. Kala holds esteemed qualifications from renowned institutions. These include a PHD in Psychology specializing in Human Behaviors & Human Resource from Inter American University, a Master of Business Administration from Cambridge International University, a Degree in Computer Science from the United States, Diplomas in Computers in Business & Management from the UK, alongside Graduate Higher Diplomas in Computer Science and Management & IR. Her relentless pursuit of knowledge is further evidenced by her endeavor towards a second PHD in Computer Science.

Her professional accolades are vast and encompass a spectrum of certifications. Dr. Kala holds esteemed designations such as Registered Certified Corporate IT Trainer for FMM, MIA, and MIASA, Microsoft Certified Professional (MCP), Microsoft Certified Solutions Developer.Net (MCSD.NET), Microsoft Certified Product Specialist (MCPS), Microsoft Office Specialist (MOS), Microsoft Certified Trainer (MCT), among others. Additionally, she boasts specialized certifications in ISO standards, ALTAI Wireless Certified Engineer (WCT), and Information Security Technology Senior Consultant.

Over almost two decades, Dr. Kala has honed her expertise as a Consultant and Corporate IT Technical Trainer, specializing in ICT, Project Management, and diverse management programs. Her extensive career portfolio includes conducting comprehensive training courses catering to both IT Professionals & Non-IT Professionals across Malaysia. Since 1999, she has facilitated numerous programs for government bodies and corporate entities, serving an expansive clientele that includes distinguished names like Maybank, Ministry of Education (MOE), Telekom Malaysia Berhad, Malaysian Airlines System (MAS), Petronas Berhad, and various others.

Her training proficiency encompasses a wide array of programs, such as Microsoft Enterprise Project Management (EPM) 2007 Solution Courses, Effective Project Management Skills, Managing Multiple Projects, Essential of Project Management, and Presentation Skills with Project Management. Notably, her significant contributions to the ICT and Training Industry were recognized with the Outstanding Achievement Award in Information Technology (CIU) by the University of Malaya in 2013.

Shamala Devi

Shamala Devi, an accomplished IT professional hailing from Malaysia, boasts a robust profile rich in academic prowess and extensive industry experience. With a Bachelor’s in Computer Science from the University of Science, Malaysia (USM) in 1998, she augmented her knowledge with a recent Post Graduate Program in Data Science and Business Analytics from the University of Texas, Austin, McCombs School of Business in 2023. Her professional journey is marked by a string of certifications including The Open Group Archimate 2.1 in 2016, various Microsoft certifications spanning from 2006 to 2012, and Informix System Administration in 1998.

Shamala’s career spans across notable roles in esteemed organizations, including her current position as CEO & Founder at WIN DAWN CONSULTING SDN BHD since January 2021. Previously, she served as COO at CSE SOLUTIONS SDN BHD from 2016 to 2020, Project Manager at CENTURY SOFTWARE (M) SDN BHD under the Censof Group in 2015-2016, and Development Head at T-MELMAX SDN BHD (CENSOF GROUP) from 2014 to 2015, among others.

Her training expertise encompasses an extensive array of tech domains, from Microsoft .NET programming, SQL Server administration, and implementation of MS Exchange and SharePoint Portal Servers to Java Programming, Python with Django Framework, and administration of Oracle and Informix Dynamic Server. Additionally, she is well-versed in Big Data tools like Apache Storm, Hadoop, MongoDB, and has expertise in Artificial Intelligence using Scikit and TensorFlow.

Shamala Devi’s proficiency extends into diverse arenas including Business Intelligence, Enterprise Architecture Modeling with ARCHIMATE 2.1, Augmented Reality Development with Unity and Vuforia, and leveraging Birst Analytics for data-driven insights. Her comprehensive skill set and wealth of experience position her as a versatile and accomplished professional in the ever-evolving realm of IT.

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