Ravindran Chelliah is a seasoned professional celebrated for his adeptness in elevating organizational performance through comprehensive management methodologies. With a career spanning over twenty years, he has honed his expertise across various domains such as public relations, business analysis, project management, risk assessment, and process enhancement. Ravindran’s proficiency extends from leading projects to making substantial contributions in software development, maintenance, and production environments. His track record boasts successful implementation of continuous improvement strategies and the automation of entire life cycles using ITIL and PMP methodologies. Utilizing his mastery of the COBIT framework, he has been instrumental in helping numerous organizations align their strategic goals, optimize IT systems, and ensure strict security compliance in handling sensitive customer data.

Ravindran holds a Bachelor of Science in Business Management from Universiti Putra Malaysia and boasts an impressive array of professional certifications, including ITIL, Business Analyst Professional, Agile Practitioner, Prince2 Project Management Practitioner, among others.

Throughout his career journey, Ravindran has held significant positions at renowned organizations such as High Impact Training & Consultancy, Learning Edge Consultants, DHL, Exact Software, Heitech Padu Berhad, Medical Online, and MBf Finance Berhad, where he showcased his expertise and contributed significantly to their success.

His training proficiency spans across diverse domains like Agile Scrum, COBIT, Project Management, IT Service Management (ITIL), Scaling Agile, DevOps, Business Analysis, and Lean Six Sigma. Known for his illustrious career and robust skill set, Ravindran Chelliah remains a highly sought-after professional, driving impactful change and fostering corporate excellence through his exemplary training and consultancy initiatives.

A dedicated Service Delivery, Contact Centre and Project Management Lead with in depth skills, exposure and varied experiences in Information Technology, Banking and Outsourcing Industries. Involvements with these industry titans have consistently moulded me in being a catalyst especially in setting-up, training and managing multi-faceted turn-key projects right from its inception and successfully achieving stringent SLA’s & record-high customer delights.

I have embraced varied skills and exposure by applying a progressive, solution-oriented approach to building and leading customer service organizations with deep insight into the customer experience to achieve strategic corporate goals. Wearing several hats such as Service Delivery, Service Level Management and Contact Centre Management has paved the path for me in establishing an excellent track record of delivering large-scale projects ahead of schedule and under budget, and a strong reputation as a champion of operational and organizational change.

My qualifications include an MBA, ITIL 4 Managing Professional, Prince2 Agile Practitioner, Lean Six Sigma Black Belt, CompTIA Security+ CE, Enterprise Big Data Professional, Agile Scrum Master, COBIT, MS ISO 9000, Certified in Linux Fundamentals, and Certified Trainer (PSMB – HRDF).

I possess a spectrum of skills covering IT Service Management, Project Management, Agile methodologies, Service Level Management, Service Desk Management, Process Improvement, Change Management, Problem Management (ITIL), Continuous Service Improvement (CSI), Leadership Coaching, Lean Management Workshops, Soft Skills, Complaint Management, Customer Experience, Career Counselling, Interviewing Skills Workshops, Telesales Workshops, Client Management & Retention, and HSBC’s BOCEP.

My clientele comprises prominent entities such as HSBC, Citibank, MasterCard, Baiduri Bank/UNN – Brunei, British Telecom, Acer, ATOS, IBM, Tech Mahindra, DXC, The Malaysian Ministry of Defense, WorleyParsons, among others.