ITIL

ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth. The ITIL® certification scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail. The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of ITIL and the ability to focus their studies on key areas of interest.
Course / Program Title Days Who Should Attend
ITIL® Foundation Certification - IT Service Management    
The ITIL 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working. 3 Days Senior IT and business executives, IT management and staff, consultants, project managers and others interested in learning about IT Service Management.
ITIL® Practitioner Certification - IT Service Management    
The ITIL® Practitioner certification offers practical guidance on how to adopt and adapt the ITIL framework to support your business' objectives. It enables practitioners to not only speak the language of ITIL, but be able to translate it and use it in practice. ITIL Practitioner can be taken at any stage in the ITIL certification scheme beyond Foundation. It provides a different set of skills not available in the existing certifications. 2 Days Senior IT and business executives, IT management and staff, consultants, project managers and others interested in learning about IT Service Management.
AgileSHIFT    
Increasing customer demand and expectation, the rise of disruptive competitors shaking up established industries, legacy processes that no longer fit in today’s environment, a company culture that fails to support rapid go-to-market. These factors are all driving change and most organizations today know they need to transform if they want to survive. AgileSHIFT, developed by global best practice providers AXELOS, helps prepare everyone across an organization for transformational change. This offering provides staff with the knowledge and guidance to be able to understand, engage with and influence change by embracing agile and lean ways of working. Taking a holistic view of an organization, this easily tailorable, lightweight framework helps organizations on their change journey and to thrive in an ever emerging disruptive and competitive marketplace. 2 Days Senior IT and business executives, IT management and staff, consultants, project managers and others interested in learning about IT Service Management.






Share This Programme






Selangor    |   Penang   |   Johor

Tel: +(603) 7960 1922
Fax: +(603) 7960 1921
E-Mail: info@knowledgecom.my